Frequently asked questions
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General Data Extraction FAQs

Pick a service to see its most common questions — answered straight, with no jargon.

Is data extraction & automation legal?
Every project involves publicly available data or browser task automation, which is completely legal. Where a website's terms prohibit automation, we use our human cloud worker network instead. Court rulings have consistently upheld the legality of web scraping. We always work responsibly within each platform's terms.
Can you collect data from any website?
Yes. As long as the data is publicly available and viewable through a browser, we can extract it or automate the browser task to save you time.
How are you different from other scraping tools?
We don't sell off-the-shelf software — we build a custom solution for your exact requirements. You pay a one-off fee with no recurring charges. We guarantee no extra work on your end. We include a 12-month warranty and a 30-day money-back guarantee. You can talk to us anytime — we're not hidden behind computers.
Do you provide a warranty?
Yes. We provide a 12-month warranty against defects. If you find a bug within 12 months of delivery, we'll fix it for free. Test and review as much as you need during this period.
How can I export the data?
Most common options are Excel, CSV, or a database of your choice. We also provide customised integrations with your existing systems — CRMs, Xero, GoHighLevel, Google Sheets and more — so data flows in automatically without manual importing.
How fast can I collect data?
All solutions can run in multi-thread mode (multiple parallel instances) to maximise speed. Actual speed depends on the website. We're happy to test and provide rough delivery timelines before you commit to a project.
Will a website block my IP address?
With one of our cloud packages, you don't need to worry about IP blocks at all — we handle everything including proxy rotation, random time delays, and user agent simulation to keep your scripts running without interruption.
Can you automate tasks I do manually on a website?
Yes, 100%. Just list your steps and send them to us — we'll build a program to automate those exact steps. This is one of our most popular services and clients are always amazed at how much time they save.
What if the website changes its HTML?
90% of the time only minor modifications are needed. We guarantee to fix your scraper within 48 hours if it needs a tweak. Most websites don't change their HTML structure often, so you can relax.
What payment methods do you accept?
We accept PayPal, Visa, MasterCard, American Express, and Direct Debit. Payment is 100% upfront (fully refundable under our 30-day money-back guarantee), with data extraction fees on delivery of sample data. All payments covered by PayPal Buyer Protection.
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